Tag Archives: warranty

Flooring scams, carpet rip-offs, things you need to know before buying that new floor

I’ve been in the flooring business for nearly 15 years and one thing that constantly amazes me is the consistently poor quality of uniform information from different sales people. I’m not talking about blatant “bait and switch” scams of delivering a product other than what was sold.
What I’m referring to is a simple matter of obfuscation.
Even the mills seem to be in on the game by changing names of styles from store-to-store or big box, making it harder than heck to shop a product.
Well, I’m not going to accuse anyone in particular of doing anything wrong, but I am going to tell you how to spot, in the best case, a poorly-trained sales person, or in the worst case, an unscrupulous one.

First things first – get everything in writing.
You are entering into a contract and if you can’t get your understanding in writing, walk away.
Ask to see the warranty descriptions and know the difference between a “wear” warranty and a performance warranty (abrasive wear-through or texture retention).
If you don’t have at least a basic understanding of the protection you’re getting… think twice.
Second – make sure your pad (if you’re buying carpet) meets at least the mill’s minimum standard, or your warranty is worthless. Here’s an image of a very good piece of Karastan carpet totally ruined by inferior pad that didn’t meet the mill standard:

Base grade, foam pad ruined this carpet.

The above carpet was good quality… but the sales person, intentionally or not, killed it by specifying poor quality underlayment.
The pad above is a “builder-grade” (aka “crap”) 2.5-3 lb foam… and the mill minimum is 6 pound for cut pile, 8 pound for berber.
So, know what’s going under that fantastic floor as well.
Same goes for a floating floor where you may have expectations of sound-deadening, because all underlayments are not created equal.
I’ll be adding to this post, but you can add, too, by submitting your comments.
All the best,
Chris Moline, LEED AP, Residential Group Manager for Commercial Carpets of America

Chris is Residential Group Manager for Commercial Carpets of America & Alexandria Carpet One

What you need to know before making a carpet, hardwood, laminate or tile flooring purchase

by Chris Moline, LEED AP
University of Maryland College of Journalism Graduate

I’ve been in the flooring business for over 15 years. It never ceases to amaze me when I or my sales staff ask clients what type of pad they currently have under their carpet. That’s just one of the glaring errors of “professional omission” I’ve seen in competitors. There is a lot to know when making one of the top 5 most expensive purchases of your life (some flooring projects cost more than a new car).  Below is a brief list of things you need to know when shopping:

What type of pad is best for your carpet and application?
2-pound FHA base-grade foam or 22-pound slab rubber? And… what thickness is best?
If you don’t know what kind of pad you are getting, it’s time to stop and ask some questions.
Did you know that the wrong pad can void the best carpet warranty?

This answer is most definitely a “no”, but do they have field service supervisors who monitor installations in-progress?
We do.

Who is doing the installation?
Are the installers CRI-certified professionals?
What is CRI anyway?

Will the company be there to stand behind the sale?
How long have they been in business and are they going to last?

What are the different types of carpet fiber and what makes them different?
Nylon, Olefin, Triexta, PET, PTT, Wool, 6,6 Nylon, Solution-Dyed, Stapled, Continuous-Filament… etc.

What is radiant subfloor heat and can it save money on heating?
Did you know that radiant heat is the most efficient room-heating method? It’s too late once your job is done, but wouldn’t you love to have had the choice?      And, can they help you understand how much you can save and the value-added to your home?

What types of warranties are offered?
Abrasive wear
Stain (what types are NOT covered?)
Texture retention
Labor – is it guaranteed for the life of the floor?
Satisfaction guarantee

Will they put everything in writing or do they get nervous when you start asking questions?
If you get that “deer in the headlights” look from the sales person, please give me a call or send an email. I and my team have been doing the right things in the flooring business for years and we’re ready to work with you.

All the best,


Email Chris